Privacy Policy

1. Introduction

JobTrail Inc. (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our field service management platform and website (collectively, the “Service”).

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, phone number, company name, and billing details when you create an account.
• Business data: Customer records, job details, invoices, team information, and other data you enter into the Service.
• Usage data: Log data, device information, browser type, IP address, and how you interact with the Service.
• Cookies: We use essential cookies for authentication and preferences, and analytics cookies to improve the Service.

3. How We Use Your Information

• To provide, maintain, and improve the Service.
• To process payments and manage your subscription.
• To send transactional emails (account verification, invoices, password resets).
• To respond to your support requests and inquiries.
• To analyze usage patterns and improve user experience.
• To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service providers: Payment processors (Stripe), hosting providers (Google Cloud/Firebase), and email services that help us operate the Service.
• Legal compliance: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We use industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your data within 30 days, except where retention is required for legal, accounting, or compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Export your data in a portable format.
• Opt out of non-essential cookies and analytics.

To exercise any of these rights, contact us at privacy@jobtrail.com.

8. Third-Party Services

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice within the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

11. Contact

If you have questions about this Privacy Policy, contact us at privacy@jobtrail.com.