Security Company Software

The one that fits the work you actually do — installs, service calls, and site audits — without a separate app for each. A two-van installer and a fifteen-tech integrator both need a calendar, a job record with photos, and invoicing. But the smaller company feels the add-ons more: payroll, a vehicle log, an incident log, and a messaging tool each cost money and attention. Compare the shortlist on the total price with everything switched on, and on whether a tech can work from a phone without a training day.

Yes. Site details live on the address as Property Details — fields you define once in Settings as text, number, or dropdown, such as system model, panel location, zone list, and site contact. Then build custom roles and use field visibility to hide specific fields from any role. Field techs see the panel location in Field Mode when they are on site; the office sees only what they need for billing. It is a per-field setting, not an all-or-nothing module switch.

No. JobTrail is built for the install and service side of a security business — cameras, access control, alarm panels, intercoms — plus scheduled site visits and audits. It does not run guard shift rosters, receive alarm signals, or dispatch to alarm events. If your company also runs a scheduled patrol check at a site, book it as a job on the calendar and tick off the checklist in Field Mode. There is no GPS or patrol tracking behind it.

Yes. A job can carry several time slots. Use Range mode for consecutive days — a three-day camera install stays one job with one scope, one photo history, and one completion certificate. Add separate slots when the rough-in, the trim-out, and the final programming happen weeks apart. Each slot can have its own crew. When the customer calls back later, raise a revisit and it links to the original job so the next tech sees what was done.

Yes. Log an incident with a type — injury, equipment damage, customer complaint, discipline, work issue, or other — and a severity from low to critical. Record the location, the witnesses, and the immediate actions taken. JobTrail suggests the jobs the crew was booked on that day, so it lands against the right site. Follow-up notes are stamped with author and time, and the status moves from Open through In Progress and Resolved to Closed.

Yes. An assessment is a scored checklist for a site visit, built from a template you reuse. Set up a template with numbered items — camera coverage, door hardware, panel condition, exterior lighting — each with its own max score. On the visit, score every line, add a note, and JobTrail computes the total and the percentage. The team and the employees present are recorded on it. Note that assessments do not carry photos; site photos belong on the job itself, tagged by stage.

Yes. Define a work permit process for each building or community that requires one. Set the issuer type — facility management, a security desk, a residents association, or a government authority. List the required documents — permit form, worker IDs, insurance, vehicle registration — and any fee. JobTrail matches the process to a job by its address and tracks it from Needed to Requested to Obtained, so nobody arrives at a lobby without the paperwork.

Yes, and most field service tools do not touch either one. Employee records hold identity documents and licenses with expiry dates, so a lapsed one shows on the record before a customer notices. Fleet records each van’s registration and insurance expiry, logs maintenance against a parts and services catalog, and reads the amounts off a scanned invoice. Service-due reminders work by date and mileage. There is no live GPS on the vans — you track what each one costs, not where it is.

Plans start at $39 a month for a solo operator and scale with your team. Every plan includes every feature — scheduling, jobs, estimates, invoicing, HR and payroll, fleet, permits, and the AI assistant. There are no add-on modules and nothing is locked behind a higher tier, so the price you see is for the whole platform. The tiers run Solo at $39 a month for one user, Team at $139 for up to five, Growth at $199 for up to ten, and Scale at $299 for up to fifteen, each with a 14-day free trial.

Yes. JobTrail offers a 14-day free trial with full access to every feature and no credit card required. Set up your customers, put a week of real jobs on the calendar, and send a live invoice before you decide.